Please find below a collection of solutions and tips to address most common problems. In general, we noticed the majority of issues encountered by users when using Flow app on Ledger can be solved with below solutions.
For those of you experiencing connection errors on Windows 10, we recommend this short-term fix
In Chrome, Brave or other Chromium-based browsers, navigate to chrome://flags#new-usb-backend
Ensure that the Enable new USB backend flag is set to “Disabled”
Restart your browser and reconnect your Ledger device
“Disabled” was the default setting up until Chrome 87 (released a few weeks ago), which changed the default to “Enabled”. Normally we would not recommend adjusting browser feature flags, but we see this as an acceptable short-term solution until the Ledger team releases an official patch for Web USB.
Hi team Ive followed the instructions above and disabled the new usb backend flag but still im not receiving any instructions on my Ledger (or approval message not appearing on Ledger device or similar variations)
Make sure you have latest firmware and Flow app version on your Ledger device
If you tried within the last 1-2 hours we were solving an issue with Flow Port so that might be the reason. Try again tomorrow and let us know if it will work. If not happy to assist with other options.
I’m trying to create an account on port.flow, I can connect with my ledger then press create account button and get the message: “The account creation request is being processed.” then it just goes back to sign in/sign up screen, I’ve tried with Brave and Edge.
In the main Flow Discord I asked for help with transferring Flow tokens under the Ledger chat section (you can confirm this by searching my username: switchlanez#8569 or maybe switchlanez might also work). A mod or admin gave me tips that happened to work then I thanked them. Then later that night I was booted off the group. I tried DMing the Flow Twitter account a few nights ago but still no response. Any way you can help find out why I was booted and then maybe justify un-booting me?