# Can't Create Account on Flow Port (Ledger Nano X)

**URL:** <https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987>\
**Category:** Users Troubleshooting\
**Created:** [May 27, 2021, 4:09pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987 "2021-05-27T16:09:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nyhilest](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.flow.com/nyhilest/32/462_2.png) [@Nyhilest](https://forum.flow.com/u/Nyhilest)\
**Post date:** [May 27, 2021, 4:09pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987/1 "2021-05-27T16:09:21Z")

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**Good Afternoon!**

I’m new to **Flow Port** and experiencing some issues creating an account. I have my Ledger Nano X, fully updated, with a fully updated FLOW app installed. I’ve tried Chrome, Edge, FireFox and I get as a far as **“Please wait a few moments. The account creation request is being processed.”** where it then abruptly closes the pop-up, and does not prompt me for any additional steps, or continue the process. It then returns me to the sign in/sign up page.

I’ve done the troubleshooting steps that pop up, like unplugging, restarting, disabling the USB flag etc.

Looking for any assistance!  
Thank you!

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**Author:** ![JeffreyDoyle](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.flow.com/jeffreydoyle/32/94_2.png) [@JeffreyDoyle](https://forum.flow.com/u/JeffreyDoyle)\
**Post date:** [May 27, 2021, 10:59pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987/2 "2021-05-27T22:59:38Z")

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Hi Nyhilest,

Please feel free to try to create an account again on Flow Port using your Ledger device.

I believe things will work smoothly now, but please follow up here if you continue to experience issues creating an account.

Thanks!

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**Author:** ![gkm](https://avatars.discourse-cdn.com/v4/letter/g/a88e57/32.png) [@gkm](https://forum.flow.com/u/gkm)\
**Post date:** [April 30, 2022, 12:15pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987/4 "2022-04-30T12:15:06Z")

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Same problem on different computers: mac, win10… Any solution?

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**Author:** ![fuzzystrips](https://avatars.discourse-cdn.com/v4/letter/f/cab0a1/32.png) [@fuzzystrips](https://forum.flow.com/u/fuzzystrips)\
**Post date:** [July 3, 2023, 12:26pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987/5 "2023-07-03T12:26:00Z")

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I’m having this issue - is there a resolution?