# Users Troubleshooting **URL:** https://forum.flow.com/c/users-troubleshooting/25.md [Latest](https://forum.flow.com/latest.md) · [Categories](https://forum.flow.com/categories.md) · [Tags](https://forum.flow.com/tags.md) --- ## [About the Users Troubleshooting category](https://forum.flow.com/t/about-the-users-troubleshooting-category/668)
**Author:** [@unlocked](https://forum.flow.com/u/unlocked)\ **Replies:** 0
This category is used for user facing related troubleshooting (e.g. Flow Port, Ledger, token delegation and more) --- ## [Moving keys from Ledger Nano S+ to Ledger Flex](https://forum.flow.com/t/moving-keys-from-ledger-nano-s-to-ledger-flex/8141)
**Author:** [@xxmaks](https://forum.flow.com/u/xxmaks)\ **Replies:** 0\ **Last updated:** [August 17, 2025, 8:47am UTC](https://forum.flow.com/t/moving-keys-from-ledger-nano-s-to-ledger-flex/8141 "2025-08-17T08:47:12Z")
Hello I am having trouble accessing my assets using Ledger Nano S+. While I had firmware version 0.13.0 on Nano S+ wallet, everything was fine, but during the next updating Nano S+ firmware changed to version 0.15.0, a… --- ## [Unable to transfer FLOW to and from the blocto wallet](https://forum.flow.com/t/unable-to-transfer-flow-to-and-from-the-blocto-wallet/6578)
**Author:** [@Adob](https://forum.flow.com/u/Adob)\ **Replies:** 0\ **Last updated:** [September 28, 2024, 11:03am UTC](https://forum.flow.com/t/unable-to-transfer-flow-to-and-from-the-blocto-wallet/6578 "2024-09-28T11:03:28Z")
Hi! I have a problem with FLOW on blocto wallet, it doesn’t complete the transactions when sending FLOW. Points are written off, but withdrawing or depositing funds to another wallet doesnt happen. The wallet is updated.… --- ## [I could use some help please!](https://forum.flow.com/t/i-could-use-some-help-please/6086)
**Author:** [@Spark](https://forum.flow.com/u/Spark)\ **Replies:** 1\ **Last updated:** [November 19, 2024, 9:25pm UTC](https://forum.flow.com/t/i-could-use-some-help-please/6086 "2024-11-19T21:25:32Z")
Hi everyone, I’m reaching out because I’ve been waiting for several weeks for my Flow tokens to be transferred to my Blocto wallet. Unfortunately, there haven’t been any updates, and I believe it could be a simple fix. … --- ## [Unable to access Flow Port with Ledger](https://forum.flow.com/t/unable-to-access-flow-port-with-ledger/6745)
**Author:** [@michaelh](https://forum.flow.com/u/michaelh)\ **Replies:** 5\ **Last updated:** [October 31, 2024, 11:50pm UTC](https://forum.flow.com/t/unable-to-access-flow-port-with-ledger/6745 "2024-10-31T23:50:02Z")
I’m having trouble logging into my account via Port using my Ledger. On my Ledger Nano S+ 78AC I can view the address and key and they are the same as I have been using for a year or more, but when I go to access the wal… --- ## [Unable to send Flow](https://forum.flow.com/t/unable-to-send-flow/6205)
**Author:** [@tiotibet](https://forum.flow.com/u/tiotibet)\ **Replies:** 2\ **Last updated:** [July 15, 2024, 12:34pm UTC](https://forum.flow.com/t/unable-to-send-flow/6205 "2024-07-15T12:34:34Z")
Hi All, I have my token on Flow port (Mainnet network) all systems are up destination is my Flow account on Crypto.com web exchange when I pasted the address I got an error saying: Error: account address is not cor… --- ## [Problem with sending tokens](https://forum.flow.com/t/problem-with-sending-tokens/5838)
**Author:** [@nkk555](https://forum.flow.com/u/nkk555)\ **Replies:** 0\ **Last updated:** [April 8, 2024, 5:05pm UTC](https://forum.flow.com/t/problem-with-sending-tokens/5838 "2024-04-08T17:05:31Z")
Hello. I have a problem when sending coins from flow port. I enter the sending wallet and amount, check the confirmation box and send. The color of the window becomes dim and then nothing happens. I refresh the page, per… --- ## [Cannot Restake Rewards](https://forum.flow.com/t/cannot-restake-rewards/5338)
**Author:** [@aum333](https://forum.flow.com/u/aum333)\ **Replies:** 3\ **Last updated:** [November 8, 2023, 6:24pm UTC](https://forum.flow.com/t/cannot-restake-rewards/5338 "2023-11-08T18:24:43Z")
I access Flow Port via Ledger. I have 2.59 staking rewards available. When I try to restake, the submit button remains grayed-out. Please help! --- ## [Error when trying to delegate](https://forum.flow.com/t/error-when-trying-to-delegate/5454)
**Author:** [@el-jefe-kyle](https://forum.flow.com/u/el-jefe-kyle)\ **Replies:** 1\ **Last updated:** [December 13, 2023, 9:08pm UTC](https://forum.flow.com/t/error-when-trying-to-delegate/5454 "2023-12-13T21:08:31Z")
Hello, I’m not able to delegate my FLOW and keep getting an error, which is: Error: \[Error Code: 1101\] error caused by: 1 error occurred: \* transaction execute failed: \[Error Code: 1101\] cadence runtime error: Executio… --- ## [Having error when trying to stake](https://forum.flow.com/t/having-error-when-trying-to-stake/5368)
**Author:** [@retry](https://forum.flow.com/u/retry)\ **Replies:** 0\ **Last updated:** [November 9, 2023, 3:21pm UTC](https://forum.flow.com/t/having-error-when-trying-to-stake/5368 "2023-11-09T15:21:06Z")
could please anyone help me , i have error when trying to delegate. Error: \[Error Code: 1101\] error caused by: 1 error occurred: \* transaction execute failed: \[Error Code: 1101\] cadence runtime error: Execution failed: … --- ## [Deprecated capability, where is updated tutorial?](https://forum.flow.com/t/deprecated-capability-where-is-updated-tutorial/5068)
**Author:** [@nicgul](https://forum.flow.com/u/nicgul)\ **Replies:** 4\ **Last updated:** [August 17, 2023, 9:03am UTC](https://forum.flow.com/t/deprecated-capability-where-is-updated-tutorial/5068 "2023-08-17T09:03:11Z")
Hi, I’m new to Flow and Cadence but have come quite far, I think. I have 20+ years of software development. Right now I am working with capabilities but my editor (VS Code with Cadence plugin) is complaining about capab… --- ## [Can't Create Account on Flow Port (Ledger Nano X)](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987)
**Author:** [@Nyhilest](https://forum.flow.com/u/Nyhilest)\ **Replies:** 3\ **Last updated:** [July 3, 2023, 12:26pm UTC](https://forum.flow.com/t/cant-create-account-on-flow-port-ledger-nano-x/1987 "2023-07-03T12:26:00Z")
Good Afternoon! I’m new to Flow Port and experiencing some issues creating an account. I have my Ledger Nano X, fully updated, with a fully updated FLOW app installed. I’ve tried Chrome, Edge, FireFox and I get as a far… --- ## [Can't join Flow discord, and don't get staking reward for this epoch](https://forum.flow.com/t/cant-join-flow-discord-and-dont-get-staking-reward-for-this-epoch/4709)
**Author:** [@andy74139](https://forum.flow.com/u/andy74139)\ **Replies:** 5\ **Last updated:** [May 5, 2023, 8:14am UTC](https://forum.flow.com/t/cant-join-flow-discord-and-dont-get-staking-reward-for-this-epoch/4709 "2023-05-05T08:14:39Z")
2 issues, I don’t know where to ask for the issues, so posting here. I was in the Flow discord, but I was kicked out on Feb. 22nd, which is previous spork. And I’m unable to join back. As a developer, it is very inco… --- ## [I try to start observer node and the api return error](https://forum.flow.com/t/i-try-to-start-observer-node-and-the-api-return-error/3991)
**Author:** [@sunsunza2009](https://forum.flow.com/u/sunsunza2009)\ **Replies:** 0\ **Last updated:** [December 21, 2022, 6:13am UTC](https://forum.flow.com/t/i-try-to-start-observer-node-and-the-api-return-error/3991 "2022-12-21T06:13:41Z")
I install the observer node on testnet38. When I call event API got this error Request: http://127.0.0.1:8071/v1/events?end\_height=88941194&start\_height=88941194&type=A.7e60df042a9c0868.FlowToken.TokensInitialized Res… --- ## [Smallest Unit Multiplier of Flow](https://forum.flow.com/t/smallest-unit-multiplier-of-flow/3939)
**Author:** [@hanaken](https://forum.flow.com/u/hanaken)\ **Replies:** 1\ **Last updated:** [December 23, 2022, 1:25pm UTC](https://forum.flow.com/t/smallest-unit-multiplier-of-flow/3939 "2022-12-23T13:25:15Z")
Hi, was wondering if Bitcoin has satoshi as its smallest unit multiplier which is equivalent to a 100 millionth of a bitcoin - 0.00000001 Then what is the value of the smallest unit multiplier of Flow? --- ## [How can i delete a second account created on ledger?](https://forum.flow.com/t/how-can-i-delete-a-second-account-created-on-ledger/3979)
**Author:** [@nemtzalau](https://forum.flow.com/u/nemtzalau)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 5:47pm UTC](https://forum.flow.com/t/how-can-i-delete-a-second-account-created-on-ledger/3979 "2022-12-19T17:47:30Z")
hello, i have created accidentaly a second account on ledger,can someone tell me how to delete it? i search online and on this forum but i didn\`t find nothing,thanks --- ## [Flow Block Explorer which contains old blocks](https://forum.flow.com/t/flow-block-explorer-which-contains-old-blocks/3938)
**Author:** [@hanaken](https://forum.flow.com/u/hanaken)\ **Replies:** 0\ **Last updated:** [December 6, 2022, 3:51pm UTC](https://forum.flow.com/t/flow-block-explorer-which-contains-old-blocks/3938 "2022-12-06T15:51:51Z")
Hi, may I ask if there are other block explorers for flow aside from https://flow.bigdipper.live/ and https://flowscan.org/? Im trying to get the block details particularly the block hashes but the bigdipper.live doesn’… --- ## [Please provide Flow's APN information](https://forum.flow.com/t/please-provide-flows-apn-information/3927)
**Author:** [@carmenr1974](https://forum.flow.com/u/carmenr1974)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 9:17pm UTC](https://forum.flow.com/t/please-provide-flows-apn-information/3927 "2022-12-02T21:17:04Z")
Hello team how are you doing May you provide me on next APN: MMSC: MMS Proxy: MMS Port MCC MNC APN Type APN Protocol I need all of that information as soon as possible please --- ## [Ledger Common Issues and Solutions](https://forum.flow.com/t/ledger-common-issues-and-solutions/669)
**Author:** [@unlocked](https://forum.flow.com/u/unlocked)\ **Replies:** 8\ **Last updated:** [November 28, 2022, 10:04am UTC](https://forum.flow.com/t/ledger-common-issues-and-solutions/669 "2022-11-28T10:04:18Z")
Please find below a collection of solutions and tips to address most common problems. In general, we noticed the majority of issues encountered by users when using Flow app on Ledger can be solved with below solutions. P… --- ## [Error in withdrawing \[Error Code: 1007\] invalid proposal key](https://forum.flow.com/t/error-in-withdrawing-error-code-1007-invalid-proposal-key/2420)
**Author:** [@Anton\_Phame](https://forum.flow.com/u/Anton_Phame)\ **Replies:** 1\ **Last updated:** [August 25, 2022, 8:32pm UTC](https://forum.flow.com/t/error-in-withdrawing-error-code-1007-invalid-proposal-key/2420 "2022-08-25T20:32:35Z")
https://flowscan.org/transaction/f7235783b8047a4e3dc7beda1d005c52f8b2c62cd7810f5b934808aa8ea65bc3 I tried to withdraw FUSD from my account but there is some error on the blockchain…What should I do? Can I get my funds b… --- ## [\[solved\] Unable to transfer NFT's](https://forum.flow.com/t/solved-unable-to-transfer-nfts/3499)
**Author:** [@alejandro](https://forum.flow.com/u/alejandro)\ **Replies:** 2\ **Last updated:** [August 18, 2022, 3:01pm UTC](https://forum.flow.com/t/solved-unable-to-transfer-nfts/3499 "2022-08-18T15:01:18Z")
I’m starting a project in Flow following this tutorial. I have a problem trying to transfer the NFT to another owner that I can’t solve. According to all the references I have seen on the internet, everything seems to be… --- ## [Mismatched types. expected \`NonFungibleToken.NFT\`, got \`NonFungibleToken.NFT?\`](https://forum.flow.com/t/mismatched-types-expected-nonfungibletoken-nft-got-nonfungibletoken-nft/3473)
**Author:** [@kazuma7o7](https://forum.flow.com/u/kazuma7o7)\ **Replies:** 2\ **Last updated:** [August 2, 2022, 1:41am UTC](https://forum.flow.com/t/mismatched-types-expected-nonfungibletoken-nft-got-nonfungibletoken-nft/3473 "2022-08-02T01:41:35Z")
I was using Cadence and met this error code. Please let me know the solution. --- ## [Building my own node error and problems](https://forum.flow.com/t/building-my-own-node-error-and-problems/3144)
**Author:** [@leelee](https://forum.flow.com/u/leelee)\ **Replies:** 1\ **Last updated:** [June 2, 2022, 7:49pm UTC](https://forum.flow.com/t/building-my-own-node-error-and-problems/3144 "2022-06-02T19:49:01Z")
Hi when i tried to follow this page (Setting Up a Flow Node - Flow Documentation), going to build a the collection node via docker. the below error is showed. {"level":"fatal","error":"could not read private node info… --- ## [Cannot Access Flow Port via Ledger (1 week +)](https://forum.flow.com/t/cannot-access-flow-port-via-ledger-1-week/2515)
**Author:** [@momo](https://forum.flow.com/u/momo)\ **Replies:** 6\ **Last updated:** [May 10, 2022, 9:21am UTC](https://forum.flow.com/t/cannot-access-flow-port-via-ledger-1-week/2515 "2022-05-10T09:21:10Z")
I’ve lost access to https://port.onflow.org/ for over a week now. Both types of nano wallets (v0.9.8 for X / 0.9.11 for S) - Current firmware on both (Nano X has not pushed the 2.0 to all, 1.2.4-5 it is for now). I get … --- ## [Problem Delegating - "NaN tokens available"... but I have 144 tokens](https://forum.flow.com/t/problem-delegating-nan-tokens-available-but-i-have-144-tokens/3011)
**Author:** [@el-jefe-kyle](https://forum.flow.com/u/el-jefe-kyle)\ **Replies:** 2\ **Last updated:** [April 15, 2022, 4:09pm UTC](https://forum.flow.com/t/problem-delegating-nan-tokens-available-but-i-have-144-tokens/3011 "2022-04-15T16:09:13Z")
I’m unable to delegate tokens and am being told that “The amount of FLOW tokens to delegate. You have 144.52477380 tokens available to delegate. After considering your accounts storage requirements, you have NaN tokens a… --- ## [Following quickstart, I dont see the app](https://forum.flow.com/t/following-quickstart-i-dont-see-the-app/2880)
**Author:** [@rburkholder178](https://forum.flow.com/u/rburkholder178)\ **Replies:** 1\ **Last updated:** [March 4, 2022, 3:28pm UTC](https://forum.flow.com/t/following-quickstart-i-dont-see-the-app/2880 "2022-03-04T15:28:46Z")
I have installed the flow app using ‘npm run dev’ in the quickstart quide. it says ready. but i dont see it anywhere. im a programming newb. the terminal is just blinking now and doesnt allow me to type. it looks li… --- ## [Cant stake again my flow on flow port](https://forum.flow.com/t/cant-stake-again-my-flow-on-flow-port/2756)
**Author:** [@Krysto](https://forum.flow.com/u/Krysto)\ **Replies:** 3\ **Last updated:** [January 30, 2022, 9:12pm UTC](https://forum.flow.com/t/cant-stake-again-my-flow-on-flow-port/2756 "2022-01-30T21:12:17Z")
Could you please tell my why I cant stake my flow? I am receiving this Error: \[Error Code: 1101\] cadence runtime error Execution failed: error: pre-condition failed: Cannot register a node operator if the staking auctio… --- ## [When will the Reward Payout Transaction ID be Posted?](https://forum.flow.com/t/when-will-the-reward-payout-transaction-id-be-posted/2593)
**Author:** [@macc](https://forum.flow.com/u/macc)\ **Replies:** 0\ **Last updated:** [December 3, 2021, 5:35pm UTC](https://forum.flow.com/t/when-will-the-reward-payout-transaction-id-be-posted/2593 "2021-12-03T17:35:39Z")
Hello, I’m looking for the latest reward payout transaction hashes for November on the page below (at end of the doc): Thanks! --- ## [FLOW Balance Breakdown on Flow Port](https://forum.flow.com/t/flow-balance-breakdown-on-flow-port/2573)
**Author:** [@macc](https://forum.flow.com/u/macc)\ **Replies:** 0\ **Last updated:** [November 29, 2021, 9:30pm UTC](https://forum.flow.com/t/flow-balance-breakdown-on-flow-port/2573 "2021-11-29T21:30:58Z")
Hey all, I had a question regarding my reward balances listed on the FLOW Port website, specifically: What does the “Available Rewards” section mean? Is it included in the total unlocked balance shown above? Is the… --- ## [Flow Port account creation fails with Ledger](https://forum.flow.com/t/flow-port-account-creation-fails-with-ledger/2504)
**Author:** [@hagaxot190](https://forum.flow.com/u/hagaxot190)\ **Replies:** 0\ **Last updated:** [November 1, 2021, 11:10am UTC](https://forum.flow.com/t/flow-port-account-creation-fails-with-ledger/2504 "2021-11-01T11:10:14Z")
There is a problem to create a new Flow account with Ledger using Flow Port. Authentication with Ledger on port.onflow.org was successful, but when I try to press “Create new account”, it fails with error. I tried to c… [Next page](https://forum.flow.com/c/users-troubleshooting/25.md?page=1)